Service descriptions
This section provides detailed information on the Service Catalog service descriptions in the Offerings application.
The following topics are covered in this section:
- Build New Standard Server Image
- Server Hardware Installation
- Deploy Server to Floor
- ITIM - Lotus Notes - Reset Password
- Server Lock Down
- DB Install and Config
- Add Database to Server
- Remove Database from Server
- ITIM - Lotus Notes ID - Change Password
- Middleware Install and Configure
- Minor Facility Request
- Office Move Request
- Launch in Context
- Lotus Notes ID - Change User Name or Certifier
- Lotus Notes ID - Create Account
- Lotus Notes ID - Delete Account
- Firewall Change Requests
- Minor Site Enhancement
- Network Consulting
- Build New Server
- Deploy Adobe Acrobat X using Tivoli Endpoint Manager 8.2
- Build New Standard Server Image
This section describes and defines the processes and procedures that will be used to manage Catalog Requests for building new standard server images. A given image is effective until the next Image Create or Image Update request is initiated. - Server Hardware Installation
This section describes and defines the processes and procedures that will be used to manage catalog requests to perform the physical installation of a server. The work will include providing power and network cabling, testing power and network connectivity using standard test hardware, and installation of the server. It does not include software installation of operating systems, middleware or applications. - Deploy Server to Floor
This section describes and defines the processes and procedures that will be used to manage catalog requests to deploy a server to the floor. A catalog request is required to kick off the deployment of a server build by the various Service Delivery teams. It signals the start of any SLAs. - ITIM - Lotus Notes - Reset Password
Lotus Notes IDs have to be strictly managed by enterprises. Typically, these are handled by administrators. It is, however, necessary to track them for management and audit purposes and control their issuance and modification through management approvals. Typically, these IDs require at least two levels of approval. The first is by a manager of the requestor, and the second is by a manager of the environment. These individuals are tasked with ensuring that the rules of the organization are adhered to. Corporate rules associated with access control apply. Once the Modify ID request is approved, it is sent to the administrator or other fulfillment specialist. This person modifies the ID and closes the request. - Server Lock Down
This procedure describes and defines the processes and procedures that will be used to manage service requests (SRs) to perform a Server Lockdown. The Service Request will be created for every server build or whenever it is determined by a security organization in an organization that a server is has open access or is in some way violating corporate security rules. - DB Install and Config
This section describes and defines the processes and procedures that will be used to manage catalog requests to install and configure a database. - Add Database to Server
This section describes and defines the processes and procedures that will be used to manage catalog requests to perform the addition of a database to a server. The catalog request will be created by a requester when there is a need to add a database to an existing server. Typically, multiple approvals are required, and this is shown in the authorization flows. The final approval of the service request signals the start of any SLAs. - Remove Database from Server
This section describes and defines the processes and procedures that will be used to manage catalog requests to perform the deletion of a database from a server. The catalog request will be created by a requester when there is a need to remove a database from an existing server. - ITIM - Lotus Notes ID - Change Password
Lotus Notes IDs have to be strictly managed by enterprises. Typically, these are handled by administrators. It is, however, necessary to track them for management and audit purposes and control their issuance and modification through management approvals. Typically, these IDs require at least two levels of approval. The first is by a manager of the requestor, and the second is by a manager of the environment. These individuals are tasked with ensuring that the rules of the organization are adhered to. Corporate rules associated with access control apply. Once the Modify ID request is approved, it is sent to the administrator or other fulfillment specialist. This person modifies the ID and closes the request. - Middleware Install and Configure
This section describes and defines the processes and procedures that will be used to manage catalog requests to install and configure middleware. - Minor Facility Request
Minor facilities requests are required frequently in work locations. Therefore, standardized procedures are used in most organizations for efficiently handling large numbers of these requests. - Office Move Request
Office moves are frequently required in organizations and therefore standardized procedures are used in most organizations for efficiently handling large number of these requests. The service described here is a simple office move, which only involves relocating boxes and office goods. The Office Move service would often be combined into a composite service that also includes asset updates for moved computers, network reconfiguration, rerouting of telephone and so forth. - Launch in Context
The IBM Launch in Context service is an action service that will launch an IBM external Web site. The IBM external URL is specified by a Control Desk Launch-in-Context entry. - Lotus Notes ID - Change User Name or Certifier
Lotus Notes IDs have to be strictly managed by enterprises. Administrators usually handle them. It is, however, necessary to track them for management and audit purposes and control their issuance and modification through management approvals. - Lotus Notes ID - Create Account
The generation of Lotus Notes ID has to be strictly managed by enterprises. Administrators usually handle these. It is, however, necessary to track them for management and audit purposes and control their issuance by management approvals. - Lotus Notes ID - Delete Account
Lotus Notes IDs have to be strictly managed by enterprises. These are usually handled by administrators. - Firewall Change Requests
Network Engineering Firewall changes are required frequently in organizations and therefore standardized procedures are used in most organizations for efficiently handling large number of these requests. Changes to a firewall relate to opening and closing ports to and from particular nodes. - Minor Site Enhancement
- Network Consulting
Network Consulting requests are required frequently in organizations. Therefore, standardized procedures are used in most organizations for efficiently handling a large number of these requests. - Build New Server
This section describes and defines the processes and procedures that will be used to manage catalog requests to Build New Server. - Build new server with middleware
This section describes and defines the processes and procedures that will be used to manage catalog requests to Build New Server with Middleware. The types of middleware that can be created includes a Database Management System (DBMS), a Message Queuing (MQ) system, and an Application Server (AS). - Lotus Notes ID - Change Password
Lotus Notes IDs have to be strictly managed by enterprises. Administrators usually handle them. It is, however, necessary to track them for management and audit purposes and control their issuance and modification through management approvals. - Deploy Adobe Acrobat X using Tivoli Endpoint Manager 8.2
Deploy Adobe Acrobat X for Tivoli Endpoint Manager Server 8.2 is a Software Deployment offering that uses the Tivoli Endpoint Manager version 8.2 for automated fulfillment.
Parent topic: Service Catalog content