ITIM - Lotus Notes - Reset Password

Lotus Notes IDs have to be strictly managed by enterprises. Typically, these are handled by administrators. It is, however, necessary to track them for management and audit purposes and control their issuance and modification through management approvals. Typically, these IDs require at least two levels of approval. The first is by a manager of the requestor, and the second is by a manager of the environment. These individuals are tasked with ensuring that the rules of the organization are adhered to. Corporate rules associated with access control apply. Once the Modify ID request is approved, it is sent to the administrator or other fulfillment specialist. This person modifies the ID and closes the request.

Authorization

The authorization process begins when the request was successfully submitted by a requestor or a manager for the reset of a Lotus Notes ID.

The following tasks are performed as part of the authorization process:
  1. Approve/disapprove step (manager)
  2. Approve/disapprove step (environment manager)
  3. Close request

Fulfillment (ITIM available)

The steps for fulfillment may be handled by an administrator, or if an ITIM management system is deployed, be handled automatically. For total integration with ITIM, the flow at this point will be to pass the information to the deployed ITIM for fulfillment. In such a case, ITIM will perform the following actions.
  1. ITIM resets the account on the managed system
  2. Managed system performs the necessary actions
  3. ITIM generates the approval message and notifies the End User and/or Requestor
  4. The End User receives the approval notice and reset account information
  5. The Requestor receives the approval notice
  6. Process ends

Resource assignment

The Notes ID is modified by the Lotus Notes Administrator or Fulfillment specialist.

Role assignment

Table 1. ITIM Lotus Notes ID Change Password role assignment
Role Responsibilities related to Notes ID Change Password
Requestor An employee or employee manager requesting reset of an ID that the individual is responsible for.
Requester Manager/Approver Reviews and approves or denies the request for a reset of a Lotus Notes ID.
Fulfillment Specialist Resets the Lotus Notes ID. Closes request upon completion.
Parent topic: Service descriptions

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