Troubleshooting issues with viewing data from UI Preview providers
Use this information to troubleshoot issues and errors you encounter while attempting to view CI and asset data from other applications that are configured as UI Preview providers.
- View Federated Details option does not display
You cannot view UI Previews, as the View Federated Details button does not display in the CI or Asset applications. - UI Preview does not display when clicking provider button
When you open the View Federated Details dialog and click the button for the provider whose data you want to preview, the data does not display. - BMXAA1477E: Connection failed to HTTP handler for endpoint. Tried all addresses but could not connect
When you select View Federated Details to view UI Previews, the error BMXAA1477E: The connection failed to the HTTP handler for the endpoint. Tried all "x" addresses but could not connect over HTTP occurs. The system might seem to hang. - BMXAA1477E: Connection failed to HTTP handler for endpoint. Unauthorized for url
When you select View Federated Details to view UI Previews, the error BMXAA1477E: The connection failed to the HTTP handler for the endpoint. Response: '401' Unauthorized' for url occurs. - BMXAA8797E: There are no interactions in the interaction group that can be run
When you select View Federated Details to view UI Previews, this error occurs: BMXAA8797E There are no interactions in the interaction group that can be run. Review whether there are interactions in the interaction group and whether the conditions match the criteria that are specified. - Empty list of UI Previews in Federated Details dialog
When you view UI Previews for a CI or asset, the Federated Details dialog does not display a list of available providers and resource links. - SSLHandshakeException and CertPathBuilderException when viewing UI Previews
When you select View Federated Details, an exception such as SSLHandshakeException or CertPathBuilderException occurs. - UI Preview is slow to render
When you click a provider button in the Federated Details dialog, the UI Preview provider window is slow to render the provider data.