Integrating with other products
These topics describe how to integrate the components of Control Desk with other software products. Integration with other products enhances the capabilities of Control Desk. All integration is optional.
- Integration overview
You can integrate the components of Control Desk with other software products. - Download Tools application
The Download Tools application allows users to download and add useful software extensions to their Control Desk environment. - Installing Tivoli Directory Integrator (TDI)
This section describes how to install IBM® Tivoli® Directory Integrator (TDI) to support the integration of Control Desk with certain products. - Integrating HP Service Manager
This section describes how to integrate the HP Service Manager product with the Service Desk component of IBM Control Desk. - Integrating with WSRR
This product provides features that enable you to easily control IBM WebSphere Service Registry and Repository (WSRR) updates using a Change process. - Integrating with IBM Endpoint Manager for Remote Control
This section describes how to configure the integration of the IBM Endpoint Manager for Remote Control with IBM Control Desk. - Integrating IBM Endpoint Manager for software deployment
You can configure Control Desk so that deployable software is provisioned directly to a user's computer by IBM Endpoint Manager when users order the offerings. - OSLC Integrations overview
IBM Control Desk applications and some external applications can link and share data by using Open Services for Lifecycle Collaboration (OSLC) integration. - Viewing data about your CIs and assets from other products
You can use OSLC integration to view details about your configuration items (CIs) and assets from Tivoli Application Dependency Discovery Manager, Tivoli Monitoring, or any IT application that acts as a UI Preview provider. - Viewing Event details for CIs from Tivoli Netcool/OMNIbus
You can use OSLC integration to view event details about your configuration items (CIs) from Tivoli Netcool/OMNIbus. Event data can help you troubleshoot problems with your CIs or diagnose the cause of an incident. - Associating problem records with Rational Team Concert or Rational ClearQuest
The OSLC integrations for Rational Team Concert™ and Rational ClearQuest that are installed with the product provide much of the required OSLC configuration. You must edit some of the default values such as host names and passwords that are specific to your environment. - Providing ticket data to other products
Control Desk provides the ability to view its Incident and Service Request data directly within other products. Administrators can use this capability to aid in detecting, isolating, and diagnosing problems. - Configuring OSLC integration over SSL
To use an Open Services for Lifecycle Collaboration (OSLC) integration with a product that uses Secure Sockets Layer (SSL), import the product’s SSL certificate.