Installing Tivoli Directory Integrator (TDI)

This section describes how to install IBM® Tivoli® Directory Integrator (TDI) to support the integration of Control Desk with certain products.

IBM Tivoli Directory Integrator (TDI) manages the technicalities of connecting to and interacting with the various data sources that you want to integrate, abstracting away the details of their APIs, transports, protocols and formats. Tivoli Directory Integrator is used to support the integration of the Service Desk component of Control Desk with the following products:

HP Service Manager9.20
BMC Remedy 7.6
IBM Tivoli Infoman for z/OS 7.1

Tivoli Directory Integrator manages the data flow between one or more Control Desk servers and one or more application servers (for example, HP Service Manager or BMC Remedy servers).

While a single TDI server can support the workload of synchronizing data between multiple sources, it is a best practice to install a TDI server instance for each integration solution. For example, one TDI server instance for Remedy and one TDI server instance for HPSM.

Use the procedure described in this section rather than the TDI product documentation to install a TDI environment that supports the integration of Control Desk with the products shown in the preceding list. For general information about IBM Tivoli Directory Integrator, refer to the product documentation at http://www-01.ibm.com/support/knowledgecenter/SSCQGF_7.1.1/com.ibm.IBMDI.doc_7.1.1/welcome.htm.

Feedback