Item billing schedules
A billing schedule can include billing for items, such as the fees for the maintenance of customer assets. The item charges are copied to sales orders when a bill batch is created for the billing schedule. The sales orders are copied to the bill batch.
Item billing schedules include the price book that is used as the source of the item default list price. The billing schedules list equipment that the customer requires service for. The equipment can include assets or items. The assets can include serial numbers.
If the customer agreement is in Draft, WAPPR, or PNDREV status, you can set the item prices to their default value, which is the value from the appropriate price book revision. The appropriate price book revision is based on the price effective date, the customer agreement start date, and the next bill date. If no matching price book is found, the billing schedule price is not changed.
Example of billing for after-market maintenance services
The Acme Manufacturing Company sells medical devices to hospitals and healthcare providers. They also sell maintenance service agreements for the equipment that they sell.
The customers receive scheduled preventive maintenance, and on-call repair services from Acme service technicians. Customers who receive these services sign a service level agreement that specifies a monthly maintenance charge for each piece of equipment, or item, being maintained.
The agreement billing schedule lists, by serial number, each piece of equipment being maintained, the monthly charge for the maintenance services, and the number of months that Acme agrees to provide the services at the guaranteed fee. The agreement also provides for on-call and on-demand repair services at a stated time and material price structure. The terms of this agreement allow occasional revisions. The revisions allow equipment to be added or removed from the agreement, and for the prices to be increased or decreased.
The billing process for the identified assets that are being maintained consists of billing the listed charges on the current revision of the billing schedule on the day that is specified on the billing schedule time interval.