Managed assets billing schedules

A billing schedule can include billing for managed assets, such as servers and work stations. Managed assets billing includes charges for both assets and configuration items. The managed assets charges are copied to sales orders when a bill batch is created for the billing schedule. The sales orders are copied to the bill batch.

Billing schedules for managed assets enable service providers to bill customers for monthly fees based on the number of assets they are managing. However, this number can change every month.

The Managed Asset tab in the Billing Schedules application lists the classifications that are to be used to bill for assets or configuration items and the unit price for each asset or configuration item.

The unit price for the asset classification is based on the total number of assets being managed. For example, there may be one unit price specified for a range of 1 to 25 assets that are being managed, and another unit price specified for a range of 26 to 200 assets. If there is no range pricing, you can specify an exact price.

To be included in the monthly billing, a managed asset must be associated with a customer and the status of the asset status must be operational. Configuration items that have the same customer and are in the same organization as the agreement are billed. System-level configuration items are not billed.

A sales order is created for each operational asset or configuration item, in the organization for the customer, that is classified with one of the listed classifications. Each asset is billed on a single sales order. The price for the Asset is the sum of the unit price for the classification of the asset, and the price for each of the features of the asset, as detailed in the asset specifications or the related configuration item specifications.

Example of recurring billing of managed assets

Acme Support Systems (ASS) provides IT support for their clients. ASS bills each of their clients a monthly fee. The fees for managing IT assets depend on the type of asset that is being managed, and the features or configuration of the asset. Additionally, ESS provides services to their clients and bills the clients based on the usage of those services. For example, for email services or storage services, clients are billed based on the amount of storage space used. For back up and restore services, clients are billed based on the backup file size, the frequency of backups, and the number of generations of backups stored.



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