Dialogs with Custom MBO

Service Designers can create complex offerings dialogs that contain a table control, and this can be used to collect information about the offering in tabular format. This allows users to request services with multiple similar resources in a single request form.

This minimizes the number of distinct items that the requestor has to order, while providing ability to use resource information for dynamic requests and assignment workflows. For example, a Building Access offering might allow a user to specify building access information in a table and add as many rows as needed.

The service designer must create a custom MBO for table data and add this to the database. The Custom MBO must include the required attribute TICKETID so that it can be associated with an SR object.

The custom MBO must also have a specific class: com.ibm.ism.pmsc.custommbo.PmScComplexItemSet.

An offering can have more than one custom MBO associated with it, but each custom MBO must be unique in that offering. Similarly, Custom MBOs can be shared across multiple offerings.

Attributes which belong to a table data MBO can be referenced in both Prepopulation and Add to Cart validation scripts.

Note: Offering dialogs can be viewed from within the Service Requests, Change, Work Order and View Approval SR applications. Users can only view the read-only Offering dialogs from within these applications if the Service Request (SR) originated from a Catalog Request (CR).

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