Creating related records

While working on a ticket, you can create several types of related records.

While working on an incident, problem, or solution, you can create these types of related records:

Create a Problem
Create a solution
You can associate an incident or a problem with a known solution on the Solution Details tab. If no existing solution records are appropriate, you can create and submit a draft solution. An administrator can approve the solution for general use.
Create a Service Request
Create an Incident from an Incident
Create a Process Request
Create a process request when resolution or investigation of the issue described in a ticket record requires the control of a management process to safely implement changes without adverse impact to the IT environment. Process managers, such as the Change Management component, must be installed to provide the software controls that guide the process request to completion.
Create a work order
You can create a work order from any ticket (incident, problem, or service request.). You might do so if resolving the ticket requires a work order rather than an activity.
Create a Service Request
Create an Incident
Create a Problem from a Problem
Creating an incident
Creating a problem
Creating a service request from a service request

Parent topic: Incidents

Parent topic: Problems

Parent topic: Service Requests