Create a Problem from a Problem

You can create a problem from an existing problem record. When you create a problem, you create a relationship between the two records. Creating such a relationship is for information purposes only; there is no inheritance of status or other type of linkage.

To create a problem record:

  1. In the Problems application, display the record for which you want to create a problem.

  2. Select the Create > Problem action. The system creates a problem and informs you of its identifier.   You can view information about the record on the Related Records tab.  

Parent topic: Creating related records

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