Customers complete their review in the Bill Review application
and change the status of the review bill to REVIEWED. You then review
and complete the bill batch in the Customer Billing application.
About this task
Complete these steps for a REVIEWED bill batch.
Procedure
- Review the batch lines. Complete any of the following
tasks as needed:
- Resolve disputed lines- The customer might have changed the status
of some lines to DISPUTE. Disputed lines have remarks that help you
resolve them. Typically, you work to resolve disputed lines by updating
bill prices in the Customer Billing (SP) application. You also might
update costs in the application that created the bill line. You cannot
bill lines with a status of DISPUTE.
- Hold certain lines-You might decide to hold certain lines and
bill the rest of the batch. Lines with a HOLD status are not billed
or shown in the review bill.
- Advance WAPPR lines to APPR-Advance the status of these lines
with the Advance all WAPPR Lines to APPR action.
- Initiate® another customer
review-To initiate a new customer review, change the status of the
bill batch to PREBILL again.
- When you are ready to bill lines in this bill batch, change
the status of the bill batch to BILLED. All lines
in a BILLED bill batch with an APPROVED or RESOLVED status are considered
billed. You can send these bills to your accounts payable system.
Results
All lines in a BILLED bill batch with an APPROVED or RESOLVED
status are considered billed. You can send these bills to your accounts
payable system. All lines in a BILLED bill batch with a HOLD or DISPUTE
status are not billed. They are included in the next bill batch if
they are eligible to be billed at that time.