Overview of software knowledge base imports

Import process for software knowledge base catalog data
The cron task instance that imports software knowledge base catalog data performs several tasks to retrieve and process data. Understanding these steps is useful when planning or troubleshooting problems.

Data flow from the knowledge base
Software catalog data published from the software knowledge base is imported into tables in Control Desk.

Cron task parameters for software knowledge base imports
Control Desk includes a cron task, SWCATALOGIMPORT, defined for software knowledge base catalog imports. It also includes a predefined cron task instance that specifies parameters required for importing the software catalog data.

Connectivity
The ability to import software catalog data depends on effective communication between the Software Knowledge Base Toolkit server and the Control Desk application server.