Before a knowledge base can be available for searching,
it must be configured in the Launch in Context application. A system
administrator, Service Desk administrator, or other user with authorization
to use Launch in Context performs the configuration.
About this task
You can configure as many external Web sites or internal
sites as you want for use as searchable knowledge bases.
Procedure
Perform these steps to configure a Web site for use as
a searchable knowledge base in the Global Search application:
- Go to the Launch in Context application (.
- Click
to display fields for creating a new launch
entry.
- In the Launch Entry Name field,
enter a name for the new launch entry. Knowledge base names
begin with the letters TSDKM, followed by a
number. For example, if you have five knowledge bases defined, enter TSDKM6 for
the new launch entry name.
- In the Console URL field, enter
the full path for the external site. The find text that
will be specified for a global search is represented by {SEARCHSTR}. For example, to configure Google as a searchable knowledge
base, enter the following:
http://www.google.com/search?hl=en&q={SEARCHSTR}&btnG=Search.
- Save the new record.
Results
After you configure a searchable knowledge base, it is displayed
in the list of Launch in Context records. Additionally, it is listed
in the Available External Knowledge Bases table, which is displayed
in the Search External Knowledge Bases tab of the Global Search application.