Searching for application records

When you perform a global search of the Solutions, Incidents, Service Requests, or Problems application, you enter search terms, and you can further restrict the search using optional filters. After a search is complete, you can examine details of each of the matching records.

Perform these steps to search an application for matching records:

1. In the Enter search terms (optional) field, type a search string that defines what you are looking for. You can use a variety of logical operators. See "Search string syntax" for more information.
2. Specify optional filters in the Optional Filters section. You can specify more than one filter when performing a search. The filters differ depending on the application or record type (incident, problem, service request, or solution) that you are searching. For example, when you search for solutions, filters include classification, type, asset, and configuration item (CI). The search engine filters your search to find only those records that contain the specified attributes.
3. Click to run the search engine. The engine inserts all of the records that match your search criteria in the Search Results table.

   Columns in the Search Results table provide pertinent information about each of the matching records. If you have searched the Solutions application, the stars in the first column indicate the user rating of the solution. If one or more record attachments match your search criteria, the attachments are listed in the In Attachment column. Files with extensions .xml, .htm, .html, .doc, or .txt are searchable.

   If you are using the DB2 Database, you can upgrade to the DB2 Database version 9.7.5 or later with the Text Search feature enabled to give you better performance and search results. For details, see the IBM Maximo Products Upgrade Guide http://www-01.ibm.com/support/docview.wss?uid=swg21266217&aid=3.

4. To further examine a matching record, open the record. A Details section is displayed below the Search Results table. The number of the solution, incident, service request, or problem record is shown, along with additional fields that contain detailed information about the record.
5. To launch to the record, click beside the record number, and select Go To [Application] to go to the application you have searched. The application opens to the record that you want to see.