Optional Content

The following topics describe the optional content packages available with Control Desk.

The content packages provide pre-defined artifacts and sample data that can be optionally installed with Control Desk. The content is based on best practices for Control Desk, but it is intended primarily for test or development environments and is not designed for production environments.

For information about the existing content for your edition of Control Desk, see the following links.

In addition to the pre-production content packages, IBM also provides content packages that are appropriate for production environments. For information about these production-ready content packages, look for Process Content Packs for Control Desk in the Integrated Service Management Library.