Setting up ticket template–based chat requests

From the Self Service Center home page, users can request chats by clicking a button in the Contact Us pod in the upper right corner of the page. To configure this capability, you can specify which security groups will see the pod and the chat button; grant authority to edit the contents of the pod; and cause the pod, the button, or both to be shown or not shown to all users. Finally, you create ticket templates to associate with available chat topics.