Advanced workflow components
The Advanced workflow components allow you to plan, design, build, test, implement, and manage workflow processes, as well as automate workflow processes. Additional capabilities include automating actions, classifying workflows, an iLOG canvas for designing workflows, and the ability to launch workflow processes.
- Advanced workflow components overview
You use the Advanced Workflow Components applications to plan, design, build, test, and manage workflow processes. Workflow provides a means of electronically reproducing business processes so that they can be applied to records. - Applications that are used with Workflow
- Workflow design process
Workflow processes can be designed to incorporate the most effective ways of completing business tasks. You can evaluate your current practices and determine how you can improve or standardize them before you design workflow processes. - Configuring for Workflow
The Workflow Designer and Workflow Designer (Advanced) applications require minimal configuration before you can create Workflow processes. - Working with Actions
An action is an event that is triggered when a record is found that meets the conditions defined by an escalation point, service level agreement, or Workflow process. - Working with automation scripts
You can create an automation script with an action launch point to facilitate the development of re-usable actions, that can be configured for use in different object contexts (for example, workorders, tickets). An action launch point associates a script with an action and executes when the specified action occurs. - Designing Workflows
Use the Workflow Designer or Workflow Designer (Advanced) application to create workflow processes that reflect your business processes. A workflow process defines the actions and notifications that can occur at different points in a business process. - Activating and viewing workflow processes
Workflow processes are generally automated. For this reason, you can create a test environment where you design and test processes without affecting records in your production environment. You test your workflow processes by routing a record through each possible path. Perform these tests before you export your processes to your production environment to ensure that each workflow process accurately reflects your business process. - Modifying workflow processes
To modify a process after it has been enabled and locked, you must create a revision of the process. A revision of the process is required because other records might be under the control of this process. - Administering Workflows
Use the Workflow Administration or Workflow Administration (Advanced) application to view, modify, and stop active and inactive instances of workflow processes. - Workflow Launcher
The Workflow Launcher application provides a simple mechanism for exposing a library of re-usable workflows to the end user for selection and invocation.