Changing the status of a catalog request
When a shopping cart is submitted, the catalog request status changes to NEW.
The catalog request status is dependent on the collective statuses of the Service Requests associated with the request.
Whenever the status of a service request is changed, the status
of the catalog request is
re-evaluated and updated if it has changed.
Note: You can only change
the status of a service request if an approval workflow is not active
for it.
| Catalog Request Status | Status of related Service Requests |
|---|---|
| DRAFT | Status of all related SRs is DRAFT |
| NEW | Status of all related SRs is NEW, APPLM, APPFM |
| INPROG | Status of one or more related SRs is APPR, PENDING, QUEUED or INPROG. Similarly, if there are multiple SRs, and the status of one or more, but not all, is CLOSED or RESOLVED |
| RESOLVED | Status of all related SRs is RESOLVED |
| CLOSED | Status of all related SRs is CLOSED |
For service requests with an associated activity work
order the service request status changes when the status of the associated
activity work order is set to CLOSED.
Note: No action is
taken for other activity work order status changes.
| Activity Work Order Status | Status of related Service Requests |
|---|---|
| WAPPR | No change |
| APPR | No change |
| WMATL | No change |
| WPCOND | No change |
| FAIL | No change |
| REVIEW | No change |
| CAN | No change |
| COMP | No change |
| CLOSED | Status of related SR changes to CLOSED |