Planning to upgrade your workflow

Changes have been made to several Control Desk version 7.6 applications. These changes can affect your workflow implementation.

Control Desk version 7.6 allows you to create workflow processes for any application. Applications can have multiple active workflow processes. After a successful upgrade, you should evaluate your business processes to determine whether you want to create new workflow processes. You may decide that you want to use a phased approach to introducing new workflow processes. You may upgrade your existing workflow processes, and then gradually roll out new processes once your users are comfortable using Control Desk version 7.6.

After the upgrade is complete, refer to the help files for the workflow applications.