Planning for Control Desk version 7.6
Before upgrading to Control Desk version 7.6, evaluate your current operations and business processes, and the new features available Control Desk version 7.6 described in this guide.
Your upgrade provides you with an opportunity to make changes to not only your Control Desk software, but also to your Control Desk implementation.
Training for Control Desk administrators
As an administrator for Control Desk version 7.6 you must have the following skills, knowledge, or be able to perform the following tasks:
- Install and configure software
- Understand Control Desk tasks, such as creating and modifying records
- Understand relational database concepts such as views and joins
- Understand the Control Desk database and data relationships
- Construct structured query language (SQL) statements
- Understand the SQL syntax required by your database
- Set Control Desk properties for proper configuration
- Define security privileges for users and groups
Training your end-users
You should include training for all of your Control Desk users as a part of your Control Desk version 7.6 implementation process, as they need to know how existing applications have been modified. In addition, if you are making improvements or changes to your business processes, you need to provide training for your employees regarding your new processes.