Taking action on multiple catalog service request approvals

In the Catalog Service Requests Approval application, you can approve, reject, or reassign multiple catalog service requests at one time.

1. In IBM® Control Desk, go to Service Request Catalog > Catalog Service Requests Approval. The List tab displays open catalog service requests that need your review and approval. You can filter the list as needed. For example, to complete bulk approval of a entire shopping cart, you can specify a cart number in the Cart Number column to filter the requests for that cart.
2. Select the check boxes for the service request approvals that you want to take action on.
3. From the Common Actions menu, select Take Action.
4. In the Complete Workflow Assignment window, select from the following options to take action on the service requests that you selected.

   Option	Description
   To approve the service request	Select the Accept check box. Click OK.
   To reject the service request	Select the Reject check box. Click OK.
   To reassign the service request	Click Reassign. In the Reassign window, select the person to assign the approval to. Optional: Enter information about the reassignment in the Memo field. Optional: To send a notification about the reassignment, click New Row in the Notifications section, specify a communication template, and provide an email address and subject for the notification. Click OK.