Configuring the navigator

You can add new tasks to the navigator, remove new or standard tasks, and modify the labels and descriptions of each task.

About this task

Tasks can be added to the navigator using the linkx parameter, where x is an incremental number, starting with 0, that indicates the task order in the navigator. If link0 is defined, the default tasks are ignored and can be redefined as linkx tasks.

Adding a task

About this task

You might want to add tasks to the navigator that include:

Opening specific Self Service Center dialogs or system dialogs.
Launching process automation engine applications, with the ability to return to the Self Service Center.
Opening external web pages using the Launch in Context feature.
Run user-supplied Dojo (javascript) classes.

Procedure

Edit the Self Service Center config.properties file.
Add a linkx statement that links to the feature you want to open, where x indicates the order in which the tasks appear on the menu.
Save the file.
Optional: Modify the version of the file that is stored on your J2EE server so that you can test the changes prior to final deployment.
Rebuild and redeploy the maximo.ear file on the WebSphere® Application Server.

Removing a task

About this task

You might want to remove one of the tasks from the navigator. For example, if you do not want users to search for solutions, you could remove the "Help me fix a problem" task or use linkx statements.

Procedure

Edit the Self Service Center config.properties file.
Locate the section that specifies the task you want to remove.
Comment out the line for the task that you want to remove.
Save the file.

Hiding the shopping cart and cart template icons

About this task

If you hide the shopping cart and cart template icons, your self-service users must request each service that they need individually, rather than accumulating them into a cart for joint submission.

If you want to hide the cart icon, set the hidecarticon parameter in the Self Service Center config.properties file to true. In the same manner, to hide the cart template icon, set the hidecarttemplateicon parameter to true.

Using sigoptions to show/hide icons and links in the Navigator

About this task

You can show or hide icons and links in the Navigator by mapping security groups and signature options. The following are predefined Self Service Center link and icon signature options:

SHOWSSCCREATESRICON – Show Self Service Center Create Request icon
SHOWSSCTEMPLATEICON – Show Self Service Center Cart template icon
SHOWSSCCARTICON – Show Self Service Center Shopping Cart icon
SHOWSSCSOLUTION – Show Self Service Center Search for Solutions link
SHOWSSCCATALOG – Show Self Service Center Request a New Service link
SHOWSSCFAVORITES – Show Self Service Center Frequent Requests link
SHOWSSCISSUES – Show Self Service Center Report an Issue link
SHOWSSCBROWSESOLUTION – Show Self Service Center Browse Solutions link

Predefined options are mapped to the EVERYONE security group so that the default icons and links are enabled out of the box for everyone.

To show or hide a Navigator icon or link for a particular security group, you must first uncheck the mapping in the Security Groups application for the EVERYONE security group and check the mapping only for the security groups that should see it.

When adding new Navigator links in the config.properties file, you must first create a signature option based on the link ID and map it to a security group in the Security Groups application.

The sigoption must have a prefix of 'SHOWSSC" followed by the link id. If, for example, the link ID=Incidents, the sigoption should be named SHOWSSCINCIDENTS, and in the Security Groups application you must map the sigoption to the Security group that should see the link, or to EVERYONE if all users should see it.

To show/hide URLs (type=url) on the Navigator, a sigoption with the 'SHOWSSC' prefix is required along with the link id. A sigoption is also needed for the target as it uses the Launch in Context feature, which requires a sigoption.

For example: link3=id:Help, type:url, target:Db2LICOPT. The sigoption SHOWSSCHELP is needed to show the link in the Self Service Center, and the sigoption DB2LICOPT to launch the URL.

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