Navigator
The Navigator is the interface where self-service users can browse for solutions, request a new service, report an issue, or see the most frequently submitted types of requests for all users.
Home –
click to return to the Self Service Center homepage.
Create
a new Service Request – click to create a new service
request to report an issue or request something.
Shopping
Cart – click to launch the Self Service Shopping
Cart dialog to view/change the contents of your shopping
cart and submit the cart.
Cart
Templates – click to launch the Cart Templates dialog,
which allows you to manage your templates. Depending upon your signature
options, from this dialog you can view, delete, or create a copy of
a cart template.
- Search Bar – You can search for Solutions, Offerings and Quick Inserts using the Search bar at the top of the Navigator. The search works in the same way as Control Desk Search application.
Browse Solutions –
click to view all active solutions.
Request a New
Service – click to view the Offerings and Quick Inserts
you use to acquire a new asset or service.
Report an Issue –
click to find a Service Desk type offering or to report an issue.
Frequent Requests –
click to view the Offerings and Quick Inserts that are most frequently
requested by all system users and the logged-in user, as well as any
requests added to favorites by the user.
My Resources –
click to view the company resources that you currently own. This feature
is available in Control Desk 7.5.1.1.
The feature is not enabled in the user interface by default.
For Offerings, Quick Inserts, and Solutions, the order in which they appear in the Navigator is based on their Catalog taxonomy classification.
You can maximize the Navigator by clicking the 
Maximize button in the upper right corner. For
example, you might want to maximize the Navigator in order to view
a large list of offerings. Maximizing the Navigator hides the pods.
Click the Maximize button again to restore the original view.
Each item in the Navigator is represented by a folder. The Navigator view is based on the logged in user's access to applications and actions.
Different icons are used to distinguish Offerings and Quick Inserts on the Navigator display. Quick Inserts are ticket templates that are created in the Ticket Templates application. When the user clicks on one of the entries, the corresponding dialog for that application appears (for example, Offerings dialog for Offerings or Create a Service Request dialog for Quick Inserts).