Service Desk offering

A Service Desk offering is used when a Service Designer wants to define offerings to fulfill Service Desk type requests. They are only available to self service users to enable the ordering of Service Desk specific offerings.

Offerings can be designated Service Desk offerings by checking the ‘Service Desk Offering?' check box in the Offerings dialog, and this provides the administrator with the ability to define offerings to fulfill Service Desk type requests. This type of Offering is available when you use the Report an Issue option on the Self Service Center.

Service Desk offerings can use the approval and fulfillment options like Service Catalog type offerings.

Two new fields are available on the Offerings dialog for Service Desk offerings: these are Priority and Additional Details.