You can rate offerings and add comments by clicking the Comments
and Ratings tab in the Offering Catalog and Self Service Center, or by
clicking on the Rate this Offering button on
the View Service Request dialog in the My
Requests pod in the Self Service Center. Not
all offerings can be rated. Only offerings that have the Allow
Comments and Ratings? checkbox checked in the Offerings application
will have the Rate this Offering button that
allows ratings and comments to be added.
About this task
Users can provide feedback about the offering by adding a
rating and comments. The ratings options are as follows:
- Excellent - 5 Stars
- Very Good - 4 Stars
- Good - 3 Stars
- Fair - 2 Stars
- Poor - 1 Star
Offerings that have ratings and comments will show the Average
star rating and the number of comments at the top right corner of
the offering in the
Offering Catalog and
Self Service Center. all
Active user comments will be shown in the
Comments and
Ratings tab so you can see other users comments about
this offering.
Procedure
- From the Offering Catalog or Self Service Center, click
on the offering you want to rate. If the Rate
this Offering button is visible on the offering dialog,
you can provide a rating and comments for this offering.
- Click Rate this Offering. The Rate Offering dialog is displayed.
- Click the Rate the Offering drop-down menu, and choose
a star rating for the offering. You must also enter a comment
in the Comments field.
- Click OK. Your star rating is shown
on the offering and the number of comments for that offering is shown
also.
Note: If others have rated this offering previously, the average
star rating will be shown for the offering in the Offering Catalog andSelf Service Center.