Viewing request information and adding links to external systems

After you receive a WSRR-generated process request, you can open the process request and view request information, including a launch-in-context link to the WSRR page. You can also manually supply additional links to external systems.

1. Open the Process Requests application (Go To > Change > Process Requests).
2. To open the request, click the name of the request in the record list.
3. Open the Related Records tab.

   The Related External Links table is displayed. If a link to the related WSRR page was included in the request, this table displays a row for the URL.

4. To launch directly to the URL that is displayed in the URL field, click in the upper right corner of the Related External Links section.

   You can manually add additional links to other WSRR pages. These additional links might be used to provide additional information about the WSRR update.

5. To add additional links to WSRR, perform the following steps in the Related External Links table of the Related Records tab:
   1. Click New Row.
   2. Fill in the fields for the external system reference, as follows:

      External System Name

      The name of the external system that is hosting the URL for which you are adding a reference. This field is optional and is provided for informational purposes only.

      External Item Type

      The type of the external item that you want to refer to. This field is optional and is provided for informational purposes only.

      External Item ID

      An identifiable number that represents the external item that you want to refer to. This field is optional and is provided for informational purposes only.

      URL

      The Web page that you want to link to for more information about the external system that is referenced. You must enter the complete URL, starting with http://.

   3. Save the request. You can now click to link directly to the URL that you have supplied for the external system.