Escalations

This product provides numerous built-in asset management process escalations. Many of these escalations ensure that notifications are sent at critical steps in the asset management process. You can tailor these escalations to suit the needs of your data center, or create new ones. You can open an escalation to view the specific conditions that trigger it. An escalation is a process-specific item that supports a particular business processes.

Escalations enable you to automatically monitor critical steps in the IT Asset Management application. With escalations, you can to ensure that critical tasks are completed on time, change the status of a record, or change the owner of a record. If tasks are not completed promptly, they time out, and you can use escalations to assign the tasks to other people to prevent work backlogs.

The following table lists and describes the escalations that are available as optional content:

To view a list of these built-in escalations, go to the Escalations application, click Go to > System Configuration > Platform Configuration > Escalations, type ITAM in the Classification field, and press Enter. You can click the name of a classification to view details.