Communication templates
Communication templates enable you to standardize frequently used e-mail communications (also known as notifications). You can also use communication templates to create e-mail notifications for use with the automated workflow and escalation processes. A communication template is a process-specific item that supports a particular business processes.
The following table lists and describes the communication templates that are available as optional content:
| IT Asset Management Process | Communication Template | Description |
|---|---|---|
| ITAM - Asset Disposal | ITAMITDISPOSEACK | IT Asset Disposal Request Acknowledgement |
| ITAMITREUSEACK | IT Reuse Asset Acknowledgement | |
| ITAM - HwMove | ITAMMRAPPR | Email notification of Request Approval |
| ITAMMRREJECT | Email notification of Request Denial | |
| ITAMMRREWORK | Email notification of Request Re-Route | |
| ITAM - HwReq | ITAMITMOVEACK | IT Move Request Acknowledgement |
| ITAMSRRESOLVED | Service Request Resolved Notification | |
| ITAMMOVEREJECT | IT Move Request Rejected |
To view a list of the built-in templates, go to the Communication Templates application and search for templates that begin with the letters ITAM. To access this application click . You can access additional information about a template (recipient, sender, contents, and so on) by opening the template.
You can create, modify, and remove communication templates in the Communication Templates application. Consult the online help for this application for a thorough description of communication templates and how to work with them (to access the help, in the navigation pane click ).