Copying customer associations

You can control whether customer associations are copied to related actual CIs during the promotion process.

By default, the first time you promote a top-level actual CI to create an authorized CI, the customers associated with the actual CI are copied not only to the authorized CI, but also to the related (child) actual CIs. If you do not want the customer associations to be copied to the related actual CIs, you can turn off the copy function.

By default copying is enabled. To disable copying, issue this command against your database:
update maxvars set varvalue='0' where varname='CCIACTCICOPYCUST'
The command is the same for all supported databases and requires write access to the database. If you have disabled copying and wish to enable it, issue the command again, setting the varvalue to 1.
Parent topic: Assigning customers to actual CIs manually

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