Auditing Change attribute updates

If you want to obtain a more granular log of updates to a Change record than is provided by the View History action, you can run the Electronic Audit Transactions report. This report enables you to audit one or more specific Change attributes, such as priority, urgency, or type.

About this task

Before you can run the Electronic Audit Transactions report, you must specify that you want to audit the database table that contains the attributes; you must also enable auditing for the attributes that you want to audit. You do so in the Database Configuration application. After you have specified the table and attributes to audit, you can run the report.

Parent topic: Tracking updates to a Change

Enabling attribute auditing

Procedure

To audit specified Change attributes, perform the following steps:

  1. Go to the Database Configuration application (Go To > System Configuration > Platform Configuration > Database Configuration), type workorder in the Object field, and press Enter.
  2. Select the WORKORDER object.
  3. On the Object tab, check Audit Enabled in the Audit section. The Audit Table field displays the value A_WORKORDER, which is the default name of the table that contains attribute information for Change records.
  4. On the Attributes tab, perform these steps for each of the attributes that you want to audit:
    1. Expand the attribute to display information about the attribute in the Details section.
    2. Check Audit Enabled in the Advanced section. The Status field for the attribute displays the word Change, indicating that a modification to this attribute in the database is underway.
  5. Click Save to save the Audit Enabled specification for all of the attributes for which you have enabled auditing.
  6. Display the record list, and select the Manage Admin Mode action.
  7. Apply your database configuration changes. For detailed instructions, consult the online help for the Database Configuration application. (To access the help, click Help in the upper right corner of the application window.)

What to do next

After you specify the attributes to audit, you can run a report to view modifications to the audited attributes.

Running the Electronic Audit Transactions report

The Electronic Audit Transactions report used to audit Change attributes is available through the Database Configuration application.

Procedure

Perform these steps to access and run the Electronic Audit Transactions report to audit Change attributes:

  1. Open the Database Configuration application (Go To > System Configuration > Platform Configuration > Database Configuration).
  2. Select the Run Reports action in the navigation bar to open the Reports dialog.
  3. Click Electronic Audit Transactions to open the Request Page dialog.
  4. In the Request Page dialog, provide the information that is needed to obtain a report that shows the Change attribute updates that you want to see. You can specify an e-mail address to send the report to yourself and to other users who might want to see the report.
  5. Click Submit to run the report.

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