When a Change is implemented, it typically modifies the
attributes of the affected CIs. The next discovery update will reflect
the updated attribute values. In order to associate the Changes with
the Change record, and avoid having to update the CIs after discovering
a disparity during an audit, you can open a request from within the
Change to have the CI records modified.
About this task
For example, a Change that involves adding memory to a
computer modifies the memory attribute for the computer CI. When you
specify the update using this task, the CI is automatically updated
with the specified modification when the Change is completed.
CI
attributes are modified in the Move/Swap/Modify dialog window. This
topic focuses on the modification of CI attributes, which is one of
many operations that can be performed in the Move/Swap/Modify dialog
box.
To modify the attributes of CIs associated with a Change, perform
the following steps during the Change implementation:
Procedure
- With the Change open in the Changes application, select
the Move/Swap/Modify action. The Move/Swap/Modify
dialog window is displayed.
- Open the Modify tab, and then open the Configuration Item
tab. The CIs section lists all of the CIs that are associated with
the Change; CI specifications, including attributes, are displayed
in the CI Specifications section.
- With a CI row highlighted, select an attribute in the Specifications
section that you want to modify, and click Modify Attribute to
display fields in which to modify the selected attribute. For example,
type a new value for the Memory attribute if
the Change adds memory to a computer.
- After you have specified all of the CI attribute modifications
that apply, click Save as Plan.
Clicking Save
as Plan causes the CI to be updated as specified when
the Change moves to the COMPLETE status. Clicking Execute
Now updates the CI now. Save as Plan is
the preferred choice if you want to synchronize the Change and Configuration
Management processes.
- From within the Change, create a process request to configuration
management to update the CI. (To open a new process request, select
the action.) In the new process request, do the following:
- Specify a classification of PMCFGUR (CIs
configuration update request).
- Open the CHGRECD attribute.
- In the Table Value field, type
or select YES.
- For the CHANGENUM attribute,
select the number of the Change that resulted in modifications to
the CIs.
When you specify the YES table value for the CHGRECD attribute,
you are informing the configuration manager who receives the request
that the modifications were specified in the Move/Modify/Swap dialog box. The
configuration manager can then go to the specified Change number in
the Changes application and examine the modifications; in addition,
the configuration manager will be aware that the CI was automatically
updated as specified when the Change status moved to COMPLETE.