If you have the IBM Control Desk or IBM Control Desk for Service Providers,
you can use either the express or the advanced workflow as your default workflow.
You can determine which workflow to use by considering a set of factors
related to your business needs.
You can link the default workflow that you select with the workflow
icon (
) in the toolbar and navigation pane. When the
workflow is linked to the workflow icon, it starts by default when
you start the Change process. You create this link by specifying the
pmchg.process.workflow property in the System Configuration application. See "Specifying your default workflow" for more information.
The following table provides information about when you might want
to choose the advanced workflow (PMCHGMAIN1) or one of the express
workflows (PMCHGFIXD1 or PMCHGFLEXD1) as your default workflow.
| This workflow... |
Is best when you... |
|---|
Advanced
PMCHGMAIN1
|
- Need automated analytics to hope handle large volumes of Change
requests; for example, you Changes might require automated risk calculation
- Need to identify all of the outages that are expected during implementation,
so that you can schedule Changes to avoid unplanned outages
- Need to identify schedule conflicts to improve the implementation
success rate and avoid unplanned outages
- Want to do detailed assessments
|
Express (wizard)
PMCHGFIXD1
|
- Want a simple, manual Change process and want to be comfortable
that all of the required steps will be followed. This workflow starts
when you click the workflow icon and automatically proceeds to the
next step when a step is completed; you do not have to click the icon
after each step.
|
Express (step by step)
PMCHGFLEXD1
|
- Want a simple, manual Change process and need maximum flexibility
for managing the process step sequence. This workflow manages the
same process steps as the PMCHGFIXD1 workflow, but it proceeds to
the next step only when you click the workflow icon; you can change
the status to an early process phase to go back to that phase.
|