Working with tickets in the Control Desk Service Portal

Agents who are assigned to manage tickets can view and track their work in the Service Portal and respond to issues quickly and efficiently.

When you log into Service Portal as a service agent, the Dashboard page displays information about tickets that are assigned to you.

To view or work with a specific ticket, click the ticket. On the Ticket page, you can perform the following actions:
  • record information that describes the ticket
  • record information about the person who reported the issue
  • take action to resolve issues and record your actions in a log
  • record information about how and when the ticket is resolved
Parent topic: Control Desk Service Portal

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