Deleting actions

You can delete an action record if it is no longer needed and if it is not being used by specific records or elements.

About this task

You cannot delete an action record if it is being used with any of the following records or workflow elements:

  • Escalations
  • Negative connection lines
  • Positive connection lines
  • Interaction nodes
  • Manual input nodes
  • Service level agreements

Procedure

  1. Go to System Configuration > Platform Configuration > Actions application, and display the record that you want to delete.
  2. Click the Delete Action action.


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