Communication templates

You use the Communication Templates application to create and to manage templates that generate e-mail messages about the status of workflow records.

When you create a communication template, you can specify the following information:

• The business object that the template can be used for
• The applications where the template can be used
• The address that the e-mail should be sent from
• The address that replies should be sent to
• The subject line of the message
• The body of the message
• One or more recipients of the message. You can send messages to roles, persons, person groups, and e-mail addresses, and you can specify whether each recipient should also receive a carbon copy (CC) or blind carbon copy (BCC) of the message.
• Documents to include as attachments when the message is generated

You can use substitution variables when creating the subject line and body of your message. When an e-mail is generated using that template, it replaces the substitution variables from the template with the corresponding values from the record.