Manually upgrading messages
A manual upgrade provides the option to not upgrade messages for Message Tracking.
About this task
If you decide to not upgrade your Message Tracking messages, you cannot view those messages in the Message Tracking application.
Before you upgrade, you can delete a subset of files and only upgrade selected messages. For example, you might want to upgrade files that are less than 6 months old. In this case, you could manually delete the older files before running the upgrade utility. Message tracking files are found in the folder, c:\temp\txndata where c:\temp is your configured global directory.
To upgrade file-based messages into the database after you install Control Desk version 7.6, complete the following steps.