Use the View CI Schedule of Change dialog to view scheduled
implementation tasks for configuration items (CIs).
Implementation tasks are the tasks required to make changes to
a configuration item. An administrator identifies and schedules implementation
tasks as part of a change management process. Viewing scheduled CI
changes helps you assess the impact of a change request that you might
be considering in order to resolve a ticket. For example, the change
you are considering might already be scheduled, or might conflict
or overlap in some way with an already scheduled change.
An implementation task can affect both the CI to be changed (the target
CI) and other CIs that are related to the target CI. The related
CIs are called impacted CIs. The View CI Schedule of Change
dialog provides information for both target and impacted CIs.
The View CI Schedule of Change dialog contains two tabs from which
you can view scheduled implementation tasks:
- The Change Schedule tab shows the number of scheduled implementation
tasks for CIs in the enterprise during a time period that you specify.
You can view the target and impacted CIs associated with each implementation
task.
- The CI View tab shows the scheduled implementation tasks
for the configuration item specified in the Configuration Item field.
You can search for tasks for which the CI is a target, or for tasks
for which the CI is identified as an impacted CI.
Note: The Configuration
Item field in the Details section of the ticket identifies the
primary CI that is affected by the ticket. Configuration Item fields
are also included in any new rows that you add to the Multiple Assets,
Locations, and CIs section of the ticket. Use these fields to identify
additional CIs that are affected by the ticket. These instructions
apply to any configuration item identified on the ticket.
To view scheduled tasks on the Change Schedule tab:
- On the current ticket record, enter a value in a Configuration
Item field or click Detail Menu
> Select Value to select
a value.
- Click Detail Menu next to the Configuration Item field
and then select View CI Schedule of Change.
- Select the Change Schedule tab.
- Specify the start and end times and click Search. The dialog
displays the results in the following sub-tabs:
- Tasks sub-tab
- Displays a read-only table with a row for each implementation
task whose schedule falls at least partly within the specified time
window.
- Target CIs sub-tab
- Displays a read-only table with a row for each target CI of the
tasks listed in the Tasks sub-tab. Click the Show Change
Window Conflicts button to view the list of CIs for which
tasks are scheduled outside their defined change windows.
- Additional Impacted CIs sub-tab
- Displays a read-only table with a row for each impacted CI of
the tasks listed in the Tasks sub-tab. Click the Show Change
Window Conflicts button to view the list of CIs for which
tasks are scheduled outside their defined change windows.
In each sub-tab, you can click fields that appear
as links to find more details.
To view scheduled tasks on the CI View tab:
- On the current ticket record, enter a value in a Configuration
Item field or click Detail Menu > Select Value to select
a value.
- Click the detail menu next to the Configuration Item field
and then select View CI Schedule of Change.
- Select the CI View tab.
- Specify the start and end times and click Search. The dialog
displays the results in the following sub-tabs:
- Tasks Targeting sub-tab
- Displays a read-only table with a row for each task whose schedule
overlaps the specified start and end times and for which this CI is
a target. Click the Show Change Window Conflicts button
to view the list of CIs for which tasks are scheduled outside their
defined change windows.
- Tasks Impacting sub-tab
- Displays a read-only table with a row for each task whose schedule
overlaps the specified start and end times and by which this CI is
impacted. Click the Show Change Window Conflicts button
to view the list of CIs for which tasks are scheduled outside their
defined change windows.
In each sub-tab, you can click fields that appear
as links to find more details.