Associating CIs with customers
Much of your work for a customer involves managing configuration items (CIs) in customer data centers. You must create authorized CIs that are associated with the customer. When you later specify a customer-specific CI in a work order, the CI record is used to apply response plans for managing the work, price schedules for billing, and more.
About this task
To associate CIs with a customer that you have defined, you associate customers with top-level actual CIs and promote the actual CIs to authorized status. You can also associate CI classifications with customers.
The Actual Configuration Items and Configuration Items applications are used for these operations. For more information, see the Administering Configuration Management section of the information center.