Configuring multiple-customer capabilities

To effectively use Control Desk to provide service to multiple customers, you perform a series of basic configuration procedures. The procedures that you perform depend on the specific needs of your enterprise. Configuration procedures include capturing customer information and associating people, locations, and configuration items (CIs) with customers; defining customers objects that specify access to customer-level information; and configuring security to strictly control access to customer data.

For more information about service provider capabilities and the applications that have been created or modified to meet the needs of the service provider, see Introduction to IBM Maximo for Service Providers v7.1.1, which is listed in the navigation pane of the information center.