Changing the status of a solution
The status of a solution determines whether it appears as the result of a search.
You use the Solutions application to change the status of a solution record. A solution can have one of the following status values:
-
DRAFT - When you create a new solution, the system automatically sets its status to DRAFT. While a solution is in a draft status, it is not accessible to self-service users or other applications. Use this status while you are still in the process of creating or finalizing the information in the solution record.
-
ACTIVE - Allows self-service users to search for and view the solution, and allows other applications to gain access to the solution record.
-
INACTIVE - Allows an administrator to view the solution record. While a solution is inactive, it is not accessible to self-service users or other applications. Use this status for solutions that you are currently not using, or want to keep a record of for historical purposes.
Changing the status
- From the Solutions application, display the solution whose status you want to change.
- On the toolbar, click Change Status
. The Change Status dialog box opens. - In the New Status field, click the menu to select a new status. The system inserts the current date and time in the Status Date field. You can edit the value, if needed.
- In the Memo field, describe why you are changing the status.
- Click OK.
Viewing the status
When the status of a solution is changed, the new status, date, and person making the change are recorded, along with a memo describing the reason for the change. You can view the status history of a solution in Status History table on the Administrative Details tab.