Duplicating a solution
The quickest way to create a new solution is to duplicate an existing one, and then modify it as needed.
When you duplicate a solution record, the system copies all the information from the existing solution except the value in the Solution field. You use the Solutions application to duplicate a solution record.
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From the Solutions application, display or create a solution record.
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Select the Duplicate Solution action. The system creates a new solution using the information from the solution you duplicated.
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If the Solution field is empty, enter a value.
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Modify the solution as necessary.
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Click Save Solution.