Deleting a solution
You can delete a solution at any time, unless the system administrator customizes the security rules to prevent you from doing so.
When the system attaches a solution record to a service ticket, the information from the solution is copied to the ticket and still exists if you delete the associated solution record.
To delete a solution:
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From the Solutions application, display the solution record that you want to delete.
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Select the Delete Solution action. The system displays a message asking if you are sure you want to delete this record.
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Click OK . The solution is deleted from the database.