Reporting labor time
You can report labor time on a service request record: labor time for the service request as a whole and labor time for activities on the service request.
Reporting labor time for the service request as a whole
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In the Service Requests application, display the record for which you want to report labor time.
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Select one of the available choices.
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Use the Start Timer and Stop Timer options to have the system enter a start and stop time. The timers record labor transactions for the logged in user who has an associated labor record. View the new labor transaction in the Time Tracking table window.
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To enter time manually, in the Time Tracking table window, click New Row. The Row Details open. In the Labor field, enter a value or click the detail menu to select an option and retrieve a value. The labor record you select must have a craft associated with it. Alternately, enter a value in the Craft field. The craft record you select must have a labor associated with it.
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Modify data for each row as needed. To view row details, click View Details .
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Fill in additional fields as needed. An asterisk indicates a required field.
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Click Save Service Request.
Reporting labor time for activities
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In the Service Requests application, display the record for which you want to add time entries.
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On the Service Request tab, in the Time Tracking table window, select the activity for which you want to add a time entry.
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In the Labor field, enter a value or click the detail menu to select an option and retrieve a value. The labor record you select must have a craft associated with it. Alternately, enter a value in the Craft field. The craft record you select must have a labor associated with it.
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Modify data for each row as needed. To view row details, click View Details .
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Fill in additional fields as needed. An asterisk indicates a required field.
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Click Save Service Request.