Duplicating a service request

You can duplicate a service request record. You might need security authorization to perform this action.

  • Select the Duplicate Service Request action. The system duplicates the service request and displays a confirmation message.

Information not duplicated

The following types of information are not copied to the duplicate service request:

  • Related records

  • Log entries

  • Information about the originating record

  • Date fields

Parent topic: Creating a service request

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