Configuring the navigator after upgrading from Tivoli Service Request Manager7.2.1

The information in this topic only applies to users upgrading from Tivoli Service Request Manager® 7.2.1 if they wish to keep their existing setup. You can add new tasks to the navigator, remove new or standard tasks, and modify the labels and descriptions of each task.

About this task

Parent topic: Configuring the Self Service Center

Adding new tasks to the navigator

About this task

In Service Request Manager 7.2.1, the navigator area of the Self Service Center by default contains three main tasks and icons that provide quick access to common functions. These are Request a New Service, Help me fix a problem, and Frequent requests. The config.properties file has the following keys to configure these default tasks: 

RequestsCatalog=listclf
Solution=listsolutions
FrequentRequests=listfrequentrequests

Tasks can be added to the navigator using the linkx parameter, where x is an incremental number, starting with 0, that indicates the task order in the navigator. If link0 is defined, the default tasks are ignored and can be redefined as linkx tasks.

Changing the name or description of a task

About this task

This function can only be performed on version 7.2.1 style task links and not on linkx statements. If you want to change the name or description of a task, you must update the database as well as the config.properties file.

The default names and descriptions of the three main tasks are specified in message keys. The "Label" keys contain the task names, and the "Desc" keys contain the task descriptions.
Table 1. Message key names and default values
Key Default value
RequestsLabel Request a New Service
RequestsLabelDesc Open a request to acquire a new asset or service
HelpFixLabel Help me fix a problem
HelpFixDesc Search for a Solution to your problem. Open a ticket to resolve the problem if a Solution is not found.
RecentsLabel Frequent requests
RecentsDesc Easy access to the services you most often request

Procedure

  1. Create a message group and key in the MAXMESSAGES table in the Maximo database.
    1. Click Go To > System Configuration > Platform Configuration > Application Designer to open the Application Designer.
    2. Choose the Messages action.
    3. Create a new row and set the message group to srmsslabels.
    4. Set the message key to the name of the key whose value you want to modify. For example, to change the name of the task "Request a New Service," use RequestsLabel.
    5. Set the value to the desired new string, such as "Request a service offering."
    6. Set the display method to TEXT.
    7. To change another value, repeat steps c. through f., specifying the key and the new value.
  2. Update the Self Service Center config.properties file.
    1. Uncomment the line msggroup = srmsslabels.
    2. Set the parameter getTopNodeStrings = true.
    3. Save the file. See "Configuring the Self Service Center" for information about updating the config.properties file.

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