Working with Self-Service

Self-Service applications enable self-service users to search for solutions to problems, create and view service requests, and search across Service Desk or Service Catalog records for information.

  • Self Service Center
    The Self Service Center is a single application where self service users can submit service requests, view solutions, order offerings, view their assets, view news, and access their recent service requests.
  • Search Solutions
    The Search Solutions application provides an easy way to search for helpful answers. Using the Search Solutions application you can search for potential solutions before submitting a service request. You can select and view details of any solution and its related attachments, such as documents or Web pages.
  • Self Service Global Search application
    Use the Self Service Global Search application to search across applications for records that contain specified text. You can search for one or more of the following record types at the same time: Solution, Service Request, Offering, and Catalog Request.
  • Create Service Request
    Use Create Service Request to fill out a form to create a new service request.

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