My Incidents pod
The My Incidents pod displays and tracks the status of incidents that are opened on your behalf. You can also view the work log that displays the details of each open incident.
A color-coded status bar showing your total number of incidents and their statuses is displayed at the top of the My Incidents pod.
When you click an incident entry in the pod, the View Incident dialog displays the details, work log, and attachments related to the incident.
- Description
- Incident
- Status
- Status Date
- Affected User
You can sort the My Incidents dialog table by clicking on any column header.
- From the dropdown in the top right corner, select a column or columns from the list using the checkbox, and clickOK.
- Type a value in the filter field. The filter searches for matches based on the selected column and value, and filters the list accordingly.
To view more details about an incident, double-click an entry in the table or select an entry in the table and click Show Details.
To view the latest information updates to the table, click Refresh.
If using Internet Explorer, Microsoft Silverlight must be installed on the client machine in order for the My Requests status bar to appear.