Configuring ticket templates for Self Service Center

Ticket templates can be used in the Self Service Center to allow users to quickly create a new request.

Checking the Self Service Access? checkbox will make this ticket template available to users in the Self Service Center. When the box is checked, a new section for the Self Service Center will become visible allowing additional configuration. The additional parameters control the following:

Service Desk Template? - This denotes which path the ticket template can be found. If the box is checked, users can navigate to this Ticket Template using the "Help Me Fix an Issue" link on the Self Service Center navigator. If the box is not checked, users can navigate to this Ticket Template using the "Request a New Service" link. Similar configuration can also be configured on Service Catalog Offerings.
Frequent Request? - When this box is checked, this Ticket Template will appear in the "System Wide Frequent Requests" folder in the Self Service Center for all users.
Show Attachments? - When this box is checked, the user will see the option to add an attachment to the new Service Request. If the box is not checked, the user will not have the option to specify an attachment.
Show Assets? - When this box is checked, the user will be able to associate an affected asset to the Service Request. If the box is not checked, the user will not be able to specify an affected asset.
Show Screen Capture? - When this box is checked, the user will be able to use the Screen Capture applet to capture a their screen. This can be helpful in reporting issues.

In addition, an image can be attached to the ticket template using the "Add / Modify Image" action. The image will be shown in the Self Service Center Navigator as the user is browsing the list of Offerings and Ticket Templates and can be used to provide visual information to an end user. If no image is specified, a default image will be used.

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