Configuring miscellaneous self-service details

Disabling the tooltip help

By default the Self Service Center provides tooltip help, which is displayed when the cursor hovers over an item. If you want to disable this function, set the tooltip parameter to false.

You can also turn off the tooltip help by using the Application Designer. Export the XML definition of the srmssctr application, set the value of the tooltip parameter to false, and re-import the XML.

Changing the default number of Navigator entries requested

When a user opens the Self Service Center, the application retrieves the search results from the server. This data is cached to permit quicker responses as the user scrolls through the list. The default number of search results is 500. If you prefer to retrieve data for more or fewer search results, change the value of the SrmNavigatorMaxResults parameter.

Changing the Navigator view

You can change the Navigator view from tree type view to folder type view by changing the value of the navigatorView parameter in the config.properties file as follows:

change navigatorView=tree to navigatorView=folder.

Enabling search for solution

The Search for Solution feature is turned off by default in the Self Service Center. You can turn the Search for Solution feature on by adding a link in the config.properties file as follows:

add linkx=Solution. For example: link4=Solution.