Communication templates
Communication templates enable you to standardize frequently used email communications (also known as notifications). You can also use communication templates to create email notifications for use with the automated workflow and escalation processes. A release involves many different actors, all of whom must be notified of changes that affect their areas of responsibility. Therefore, this product ships with a comprehensive set of built-in communication templates.
Each communication template is used for a specific purpose. For example, the PMRELADC template contains all of the information needed to notify interested parties that an Add Change to Release request was received and requires attention. The following table lists all of the communication templates that are provided with the shipped product. These templates have been applied to the related events, so the notifications defined by each of the shipped templates are automatically sent when the events occur.
To see more information about a template (recipient, sender, contents, and so on), open the template in the Communication Templates application () and open the template.
| Template | Event that triggers notification |
|---|---|
| PMRELADC | An Add Change to Release request was received. |
| PMRELADCAC | An Add Change to Release request was canceled. |
| PMRELDCHG | A Change was added to a Release. |
| PMRELCISTA | Notification was started to a CI owner. |
| PMRELCISTO | Notification to a CI owner was stopped. |
| PMRELCRR | A Create Release request was received. |
| PMRELNEWOW | A Change Owner (user) was notified. |
| PMRELNEWOW | A Change Owner (group) was notified. |
| PMRELPROGR | A Progress change was made. |
| PMRELREMCH | A Change was removed from a Release. |
| PMRELREQCA | A Release request was canceled. |
| PMRELREQRJ | A Release request was rejected. |
| PMRELRMC | A Remove Change from Release request was submitted. |
| PMRELRMCAC | A Remove Change from Release request was canceled. |
| RMRELRMCHG | A Change was removed from a Release. |
| PMRELTCOWN | A Release task was completed. |
| PMRELTROWN | A Release task is ready to be completed. |
| PMRELWOSTA | The status of a Release was changed. |
You can use the Communication Templates application to create, modify, and remove communication templates. Consult the online help for this application for a description of communication templates and how to work with them.